Terms &
Conditions

1. About Puzzld

Puzzld ("we", "us", "the platform") is a purpose-driven platform designed to facilitate democratic participation. We are registered as a non-profit in England and Wales. We operate without advertising, without political affiliation, and without shareholders. Use of Puzzld is free and will always remain free.

By creating an account, joining the movement, submitting an issue, or adding your voice to an issue, you agree to these Terms and Conditions in full. If you do not agree, please do not use the platform.

2. Who can use Puzzld

Puzzld is open to anyone aged 16 or over. Users under 18 should ensure they have parental or guardian consent. By using the platform you confirm that you are using it in good faith and for the purposes of genuine democratic participation.

3. Community standards — zero tolerance policy

Puzzld exists to give people a voice. That mission depends on every participant treating others with dignity and respect. We operate a zero tolerance policy on the following:

• Hate speech of any kind — including content that dehumanises, demeans, or calls for harm against individuals or groups based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, age, or any other characteristic
• Racial slurs, slurs targeting any protected group, or language designed to demean or intimidate
• Content that promotes, glorifies, or incites violence against any individual or group
• Bigotry in any form — including homophobia, transphobia, misogyny, antisemitism, Islamophobia, or any other prejudice that undermines the dignity and equality of any person
• Content that promotes extremist ideologies, including white supremacy, neo-Nazism, or any movement that denies the fundamental equality of human beings
• Harassment, threats, or targeted abuse of any individual
• Misinformation submitted as evidence in support of an issue
• Spam, commercial promotion, or content submitted in bad faith
• Content that violates the privacy of any individual

Puzzld is a platform for people who want to make the world better for everyone. Any attempt to use it to harm, exclude, or demean any person or group is a fundamental violation of what we stand for and will not be tolerated.

4. Submitting issues

When you submit an issue to Puzzld you confirm that:

• The issue is genuine and submitted in good faith
• The content does not violate the community standards set out in section 3
• Any evidence cited is, to the best of your knowledge, accurate
• You are not submitting on behalf of a political party, lobbying organisation, or commercial entity for promotional purposes
• You grant Puzzld the right to publish, display, and formally submit your issue to relevant authorities in pursuit of the platform's mission

All submissions are moderated before publication. We reserve the right to reject, edit for clarity, or remove any submission that violates these terms. We do not edit the substance of submissions.

5. Adding your voice

When you add your voice to an issue you are indicating your support for that issue being formally addressed by relevant authorities. Voice counts are used to determine which issues are submitted to government and other bodies. One person may add their voice to any number of issues, but may not add their voice to the same issue more than once. We use technical measures to prevent duplicate voting.

6. Privacy Policy

What we collect

When you join Puzzld we collect your name (optional), email address, and country of residence. When you submit an issue we collect the content of your submission and your name or handle if provided.

How we use it

• To send you a welcome email and occasional updates about the platform and the #peacebypiece movement
• To contact you if your submitted issue is published or escalated
• To understand the geographic diversity of our membership

What we never do

• We never sell your data to any third party
• We never share your data with political parties, advertisers, or commercial organisations
• We never use your data to profile you for commercial purposes

Your rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights contact us at hello@puzzld.co.uk. We comply with the UK GDPR and the Data Protection Act 2018.

Cookies

Puzzld uses minimal cookies — only those necessary for the platform to function, such as remembering which issues you have supported. We do not use advertising cookies or tracking cookies.

7. Intellectual property

The Puzzld name, logo, and brand identity are the intellectual property of Puzzld. Content submitted by users remains the property of the submitter, but by submitting you grant us a licence to use that content for the purposes of the platform's mission. You may not reproduce the Puzzld brand or content for commercial purposes without written permission.

8. Limitation of liability

Puzzld is provided as a free service in good faith. We make no guarantee that issues submitted will result in any specific government or institutional action. We are not liable for the content submitted by users, though we take all reasonable steps to moderate it. We are not liable for any loss or damage arising from use of the platform.

9. Changes to these terms

We may update these Terms and Conditions from time to time. We will notify registered members of any significant changes by email. Continued use of the platform after changes are published constitutes acceptance of the revised terms.

10. Contact

For any questions about these terms, to exercise your data rights, or to report a violation of our community standards, contact us at hello@puzzld.co.uk or through our contact page.

Puzzld — Social enterprise, England & Wales · puzzld.co.uk